TRACKING ORDER



TRACKING YOUR ORDER

To check your order status:

• Log in to your account.
• Under Order History, select your order's number.

We will immediately place the order to suppliers upon received your order, it normally takes 10 – 30days. Please ensure you've allowed 10 – 30 days before querying it with our Customer Service team.

If the items are no longer available, we will refund to your original payment. 

We will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and last name on the order ready. Please email doublechics@gmail.com

 

CHANGE OR CANCEL YOUR ORDER

Once your order has been dispatched we are unable to change a residential delivery address.

Once your order has been confirmed, we will not be able to make any changes, refund or cancellation.

 

ADD ITEMS TO AN ORDER YOU JUST PLACED

Unfortunately we cannot add items to an existing order.

 

追踪訂單

追踪您的訂單, 檢查您的訂單狀態：

• 登錄到您的帳戶。
• 在訂單歷史記錄下，選擇您的訂單號。

我們會在收到您的訂單後立即向供應商下訂單，通常需要 10 - 30 天。在向我們的客戶服務團隊查詢之前，請確保您可接受 10 至 30 天等候時間。

如果貨品缺貨，我們將按原本的付款方式退回到你的賬戶。

我們很樂意為您提供您的訂單狀態或跟踪信息。為了更好地幫助我們為您提供服務，請提供您的訂單號和姓名。請發送電子郵件至 doublechics@gmail.com

 

更改或取消您的訂單

一旦您的訂單發貨，我們將無法更改住宅送貨地址。

一旦您的訂單被確認，我們將無法進行任何更改、退款或取消。

 

將商品添加到您剛剛下的訂單中

很遺憾，我們無法將商品添加到現有訂單中。