Shopping Tips

Dear customer:

Thank you for your visit! To ensure a pleasant shopping experience, please read the following notes carefully before placing your order. Placing an order indicates that you agree to all the content, thank you for your cooperation.

Payment and Orders (Payment & Orders)

·       after selecting the products, colors, and sizes you want, please add them to the shopping cart. Once the order is placed, no options can be changed.

·       If you are using bank transfer,FPS or PayMe payment, please send the receipt after the transfer WhatsApp to us for verification. If using a credit card or Alipay Other online payment methods do not need to be returned, the system will automatically verify.

·       After successful payment, the system will automatically send a confirmation email with the order number and details to you, please pay attention to check.

Shipping and logistics (Shipping & Delivery)

·       Order time is 7-21 daysThe specific time depends on the shipping progress in Korea. If you need it urgently, please be sure to contact us for confirmation.

·       Some products are designed in Korea and manufactured in China, and some Korean products may not have tags or care labels. If you have concerns about this, please consider carefully before placing an order, thank you for your understanding.

Return and exchange policy (Returns & Exchanges)

·       We only accept returns due to Wrong color（no color difference）、Product damage（not human-caused）、Style or size does not match the order Requests for exchanges or returns due to reasons such as.

·       Returns or refunds are not accepted for any other reasons.

·       All products are strictly inspected before shipment to ensure quality.

·       If you find a quality issue (not caused by human error) after receiving the product, please within24within hoursTake a photo and contact us for processing.

Return Instructions (Return Instructions)

·       We do not accept refunds or returns unless the product has a quality issue, is sent incorrectly, or has a color error.

·       Refunds will be returned to your account via the original payment method.

·       Before returning the package, please write your order number, product name, and item number inside the package. Please request the return address after contacting our customer service.

·       After sending the package, please be sure to ask the courier for tracking number and keep it safe. Without this number, if we do not receive your package, we will not be able to process the refund.

 

Return Processing (Return Processing)

·       After we receive your return package, we will 30 within working daysProcess the refund.

·       The original shipping cost will not be refunded.

If you believe your product has a quality issue, you can send an email to admin@doublechics.com

Thank you again for your support of our store!