TRACKING ORDER
TRACKING YOUR ORDER
To check your order status:
- Log in to your account.
- Under Order History, select your order's number.
We will immediately place the order to suppliers upon received your order, it normally takes 10 – 30days. Please ensure you've allowed 10 – 30 days before querying it with our Customer Service team.
If the items are no longer available, we will refund to your original payment.
We will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and last name on the order ready. Please email doublechics@gmail.com
CHANGE OR CANCEL YOUR ORDER
Once your order has been dispatched we are unable to change a residential delivery address.
Once your order has been confirmed, we will not be able to make any changes, refund or cancellation.
ADD ITEMS TO AN ORDER YOU JUST PLACED
Unfortunately we cannot add items to an existing order.
Track order
Track your order and check your order status:
- Log in to your account.
- Under Order History, select your order number.
We will place the order with the supplier immediately after receiving your order, which usually takes 10 - 30 days. Before checking with our customer service team, please make sure you are comfortable with a 10 to 30 day wait time.
If the item is out of stock, we will refund the original payment method to your account.
We will be happy to provide you with your order status or tracking information. To better help us serve you, please provide your order number and name. Please email doublechics@gmail.com
Change or cancel your order
We are unable to change your residential shipping address once your order has shipped.
Once your order is confirmed we are unable to make any changes, refunds or cancellations.
Add items to the order you just placed
Unfortunately, we are unable to add items to existing orders.
